Support Center

Open TutorPlan and tap Forgot password on the login screen. Enter your email address and we'll send you a reset link. If you signed up with Google or Apple, you don't have a password — use the same sign-in method you used originally.

Subscriptions are managed by the store where you purchased them.

• iPhone / iPad: Open Settings → [your name] → Subscriptions, tap TutorPlan and choose Cancel Subscription.
• Android: Open the Google Play Store → Menu → Subscriptions, tap TutorPlan and cancel.

After cancellation you keep access until the end of the current billing period.

Make sure you are signed in to the same account on all devices. Pull down to refresh the main screen. If sync still isn't working, check your internet connection, force-quit and reopen the app, and try again. If the problem persists, contact us with the details.

Yes. Sign in with the same account (Google, Apple, or email) on each device and all your lessons, students, and earnings will sync automatically.

Visit tutor-plan.com/delete-user/ to permanently delete your account and all associated data. This action cannot be undone. If you signed in with Google or Apple, you need to set an email password first (Account → Settings → Set Password) before using the deletion form.

Try restoring your purchase: open TutorPlan, go to Account → Settings → Restore Purchase. If the issue isn't resolved, contact us at tutorplanappteam@gmail.com with your order confirmation or Apple/Google transaction ID.

First, make sure you're running the latest version of TutorPlan from the App Store or Google Play. Then try force-quitting and reopening the app. If crashes continue, restart your device. Still happening? Send us details (device model, iOS/Android version, and what you were doing when it crashed) and we'll investigate.

Email us at tutorplanappteam@gmail.com with a description of your issue and, where relevant, your account email address. We aim to respond within 1–2 business days.